COURSE: CONFLICT MANAGEMENT SKILLS

COURSE OVERVIEW

This 2-day Conflict Management Course is intended for HR Professionals and Line learners who manage conflict and negotiate in the work situation. This course will enable delegates to understand the nature of conflict and to manage conflict situations with minimum disruption to the business. The course will also provide delegates with an opportunity to improve their negotiation and facilitation skills. In short, the course will provide delegates with various conflict handling techniques and negotiation skills that are vital in employee relations.

COMPETENCIES AND PROFESSIONAL SKILLS COVERED

The Conflict Management Skills course will assist in the development of the following competencies and professional skills:

COMPETENCIES

Delivers through people-brings out the best in others – deals directly and openly with problems

Delivers through people-influencing skills- persuades directly- makes a point based on common sense, persuades through logical argument, polite and respectful in persuading, listens and interacts with others in an effective and tactful way, demonstrates awareness of how own personal style impacts on others

Delivers through people-influencing skills- uses multiple actions to persuade-thinks of alternate solutions, which would be more likely to appeal to audiences without compromising on outcome, explains the benefits of a particular approach, identifies who the key decision makers are and lobbies their support

Delivers through people-influencing skills-calculates the impact of his/her work and actions-thinks about how to create win-win situations, recognises organisational limitations, assesses whether to take an unusual approach in order to convey a point, proactively builds relationships

PROFESSIONAL SKILLS

Employee Relations – Operate Employee Communications – a working knowledge to promote and support communication between the manager and subordinate, a working knowledge to facilitate communication/consultation

Employee Relations – Provide Employee Assistance – a basic appreciation to provide individual advice and counselling

Employee Relations – Develop and Understand policies- a working knowledge to understand the business context and desired employee relations, a basic appreciation to advise employees on company policy and legislation

Employee Relations-Manage Conflict- a working knowledge to facilitate the appropriate IR climate with employees, a working knowledge to develop communication/negotiation channels, a working knowledge to consult with employee representatives taking into account legislation on industrial action, a basic appreciation to advise line learners on the handling of breaches of discipline, a working knowledge to minimise conflict by becoming involved in conflict resolution activities

Employee Relations – Manage Restructuring – a working knowledge to understand the potential legal and social implications any crises situation