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Course: Supervisor Skills | DLC Consulting

COURSE: SUPERVISORY SKILLS

COURSE OVERVIEW

This 3-day Supervisory Skills Course, broken up into 3 hour modules, is aimed at giving employees with limited exposure to supervising and employee relations an in-depth understanding of the skills and competencies that make up a super supervisor! Mostly the delegates will be introduced to terminology and basic concepts in the supervisory environment, whilst also looking at the external forces that impact on managing teams in SA. At the end of the course the delegates will be better equipped to know their rights and obligations in the workplace and how to address problems which may have volume, profit, quality and safety implications, and thus avoid costly mistakes. More than this many experienced supervisors have difficulty in motivating and leading their subordinates to achieve greater results. They lack either the knowledge or the understanding. This often leads to low moral and poor productivity.

COMPETENCIES COVERED

Delivers through people-influencing skills- persuades directly- tries to persuade through logical argument in discussion and listens and interacts with others in an effective tactful way.
Delivers through people-influencing skills- uses multiple actions to persuade-think through all aspects of a presentation and how the different audience will receive it and thinks of alternate solutions which will be more likely to appeal to the audience
Achieves through integrity, teamwork and learning-self confident integrity- acts independently according to personal judgement or belief in presenting own work confidently.
Achieves through integrity, teamwork and learning-self confident integrity-strong self belief in that maintains a strong self belief even when others disagree, has courage to stand up for his or her convictions and speaks up confidently when in disagreement with others.
Possesses the intellectual power to determine direction-concern for rigour and order-attention to order and detail- follows procedures and protocol accurately, rigorously checks accuracy and keeps detailed and accurate records/ minutes of meetings.

PROFESSIONAL SKILLS COVERED

Employee relations- develop employment policies – in understanding the business context and desired employee relations and ensuring the execution of productivity and quality within their jobs
Employee relations-Human resources management-keep abreast of changes and updates in supervisory skills
Employee relations-manage conflict-facilitating the appropriate climate with employees and ensuring consistency supervision of their teams and the application of rules
Employee relations-provide employee assistance – by providing individual advice/counselling

CONTENT / OUTCOMES

KNOW

Planning activities.
Requirements for successful planning.
Planning technique.
Process of planning.
Goal setting.
Job descriptions.
Know UIF and Workman’s compensation law
What unions are and what role they play in the company
What shop stewards are and their role
Dispute resolution procedures
Factors that contribute to productivity.
Leadership styles.
Leadership style / profile.
What motivates people? (Maslow’s and Hertzberg’s theory).
Getting commitment.
What should a job look like to provide motivation? (Productivity improvement).
Advise on where to go to have ER issues resolved
Manage/ co-ordinate day to day ER queries
Effective communication.
Transactional analysis.
Feel confident to get value from other more specialised employee relations training
Feel confident to co-ordinate the resolution of ER matters
Be familiar with the power plays and emotional blackmail tactics of team politics.

COURSE DETAILS

Duration: 3 Days

Intended For: Anyone

Course Size: Min. 4 pax; Max, 10 pax

Prerequisites: None

Lecturer: Darren Coetsee

Location: On-Site

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