COURSE OVERVIEW
The Conflict Management and Leadership Skills online course will equip delegates with essential knowledge and skills to effectively manage and resolve conflict in the workplace. This half day course is intended for Business Owners, HR Professionals, Managers, Supervisors and Union Reps.
CONTENT
Introduction – understanding causes and types of conflict and the basics of conflict management
Management Responsibilities – management roles and responsibilities in resolving workplace conflict
Conflict Resolutions Strategies – an in-depth overview of strategies and techniques to manage conflict
Effectively Resolving Workplace Conflict – an in-depth step-by-step guide to conflict resolution
Minimizing Personal Conflict – steps to take to prevent / resolve personal conflict with coworkers in the workplace
Principals of Conflict Management – understanding the competencies of emotional intelligence and de-escalating anger through resolution techniques.
Q&A Session
OUTCOMES
Recognise and determine the causes of conflict in the workplace
Effectively implement conflict management techniques to facilitate a speedy resolution
Minimize personal conflict situations in the workplace
Have the knowledge & ability to de-escalate anger in conflict situations
COURSE DETAILS
Duration: Half Day
Intended For: Business Owners, HR Professionals, Managers, Supervisors, Union Reps.
Course Size: Min. 1 pax; Max, 15 pax
Lecturer: Darren Coetsee
Location: Online – Zoom Meeting
UPCOMING COURSES
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