Online Course: Conflict Management & Leadership Skills

ONLINE COURSE: CONFLICT MANAGMENT & LEADERSHIP SKILLS

COURSE OVERVIEW

The Conflict Management and Leadership Skills online course will equip delegates with essential knowledge and skills to effectively manage and resolve conflict in the workplace. This half day course is intended for Business Owners, HR Professionals, Managers, Supervisors and Union Reps.

CONTENT

Introduction – understanding causes and types of conflict and the basics of conflict management

Management Responsibilities – management roles and responsibilities in resolving workplace conflict

Conflict Resolutions Strategies – an in-depth overview of strategies and techniques to manage conflict

Effectively Resolving Workplace Conflict – an in-depth step-by-step guide to conflict resolution

Minimizing Personal Conflict – steps to take to prevent / resolve personal conflict with coworkers in the workplace

Principals of Conflict Management – understanding the competencies of emotional intelligence and de-escalating anger through resolution techniques.

Q&A Session

OUTCOMES

Recognise and determine the causes of conflict in the workplace

Effectively implement conflict management techniques to facilitate a speedy resolution

Minimize personal conflict situations in the workplace

Have the knowledge & ability to de-escalate anger in conflict situations

COURSE DETAILS

Duration: Half Day

Intended For: Business Owners, HR Professionals, Managers, Supervisors, Union Reps.

Course Size: Min. 1 pax; Max, 15 pax

Lecturer: Darren Coetsee

Location: Online – Zoom Meeting

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ONLINE COURSE: CONFLICT MANAGMENT & LEADERSHIP SKILLS

COURSE OVERVIEW

CONTENT

OUTCOMES

COURSE DETAILS

UPCOMING COURSES

ALL UPCOMING ONLINE COURSES

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